Terms & Privacy
Last updated: July 2026
1. The service
Prism Bridge LLC provides conversational AI agents that answer calls and website chats on behalf of your organization, using the information you provide. You are responsible for the accuracy of the information you add and for how the agent represents you.
2. Subscriptions & billing
Plans are billed monthly in advance and renew automatically until cancelled. You can cancel anytime; access continues through the paid period. Prices are in USD.
3. Acceptable use
Don't use the service to break the law, mislead callers, send spam, or infringe others' rights. We may suspend an agent that is abused or that creates risk for callers or third parties.
4. Calls & recording
Agents may state that a call is automated and may be recorded. You are responsible for providing lawful notice/consent for recording and messaging in your jurisdiction.
5. Data & privacy
We store the settings, knowledge, conversation logs, and contact details (names, phone numbers, emails, messages) needed to run your agent and show you activity. We use trusted processors (hosting, database, AI model, voice, and email providers) to deliver the service, and we don't sell your data. Caller-provided details are used to fulfil the caller's request and notify your team. You can request export or deletion of your data by emailing us.
6. AI limitations
The agent can make mistakes. It answers from the information you supply and clearly offers to take a message when it doesn't know. It does not provide legal, medical, financial, or religious rulings. Verify anything important.
7. Warranty & liability
The service is provided "as is," without warranties. To the extent permitted by law, Prism Bridge LLC's liability is limited to the fees you paid in the prior three months.
8. SMS Terms
Official terms. The official Prism Bridge LLC SMS Terms are published at prismbridgellc.com/sms; this section summarizes the same program.
Program description. Prism Bridge LLC sends operational notifications to account owners, administrators and authorized team members who opt in, about activity on their own Prism Bridge account: a new caller message, a new booking, or a reply to a support request they raised. Transactional only. No marketing or promotional content.
How to opt in. Enter your mobile number and tick the SMS consent checkbox on the web form at prismbridgellc.com/sms (or the same form inside the Prism Bridge app). The box is unchecked by default. Consent is not a condition of purchase.
Message frequency. Varies with your account activity. Typically one message per new caller message, new booking, or support reply.
Cost. Message and data rates may apply. Prism Bridge LLC does not charge for these messages.
Help. Reply HELP to any message, or email support@prismbridgellc.com.
Opt out. Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and no further messages.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Privacy. Mobile opt-in information and SMS consent are not sold, rented, or shared with any third party or affiliate for marketing or promotional purposes. See prismbridgellc.com/privacy.
9. Contact
Questions, data requests, or cancellations: support@prismbridgellc.com.