Terms & Privacy
Last updated: July 2026
1. The service
Nova AI provides conversational AI agents that answer calls and website chats on behalf of your organization, using the information you provide. You are responsible for the accuracy of the information you add and for how the agent represents you.
2. Subscriptions & billing
Plans are billed monthly in advance and renew automatically until cancelled. You can cancel anytime; access continues through the paid period. Prices are in USD.
3. Acceptable use
Don't use the service to break the law, mislead callers, send spam, or infringe others' rights. We may suspend an agent that is abused or that creates risk for callers or third parties.
4. Calls & recording
Agents may state that a call is automated and may be recorded. You are responsible for providing lawful notice/consent for recording and messaging in your jurisdiction.
5. Data & privacy
We store the settings, knowledge, conversation logs, and contact details (names, phone numbers, emails, messages) needed to run your agent and show you activity. We use trusted processors (hosting, database, AI model, voice, and email providers) to deliver the service, and we don't sell your data. Caller-provided details are used to fulfil the caller's request and notify your team. You can request export or deletion of your data by emailing us.
6. AI limitations
The agent can make mistakes. It answers from the information you supply and clearly offers to take a message when it doesn't know. It does not provide legal, medical, financial, or religious rulings. Verify anything important.
7. Warranty & liability
The service is provided "as is," without warranties. To the extent permitted by law, Prism Bridge LLC's liability is limited to the fees you paid in the prior three months.
8. Contact
Questions, data requests, or cancellations: support@prismbridgellc.com.
This page is a plain-language summary and a starting template - not legal advice. Prism Bridge LLC should have final terms reviewed by counsel.